Frequently asked questions

EuroTours is a reputable travel agency that specializes in facilitating the sale of accommodation facilities in the stunning regions of Istria, Kvarner, and Dalmatia. With extensive experience and expertise in the travel and hospitality industry, EuroTours acts as a trusted intermediary, connecting travelers with a wide range of accommodation options in these beautiful coastal areas of Croatia.

Whether you're looking for a cozy vacation rental, a comfortable apartment, or a luxurious villa, EuroTours can help you find the perfect place to stay during your visit to Istria, Kvarner, or Dalmatia. Their dedication to providing top-notch service and a diverse selection of accommodations makes us a valuable partner for travelers seeking memorable experiences in these picturesque regions of Croatia.

Find out more about EuroTours here!

No, EuroTours is not part of a larger group. It is a family-owned travel agency that is dedicated to providing the best possible experience to each and every customer. Our focus is on delivering personalized and exceptional service to ensure that our clients have memorable and enjoyable stays in the beautiful regions of Croatia.

Certainly! We do have references from happy clients. On our website, you can find references from customers who have stayed at the specific villas or apartments you are interested in. These references provide valuable insights and feedback from guests who have experienced the accommodations firsthand. We encourage you to explore these references on the individual villa or apartment pages to get a sense of the quality and satisfaction our previous guests have enjoyed during their stay.

A villa is a type of building that is typically larger and more luxurious than a standard house. Villas are often associated with spacious and elegant accommodations, and they are commonly found in scenic and desirable locations, such as countryside estates, coastal areas, or resort destinations.

Key characteristics of a villa may include:

Size: Villas are generally larger than standard houses, offering ample living space and often featuring multiple bedrooms and bathrooms.

Amenities: They often come equipped with a range of amenities, such as private pools, gardens, outdoor dining areas, and sometimes even private beaches.

Privacy: Villas are known for providing a higher degree of privacy compared to other types of accommodations, making them popular choices for romantic getaways, family vacations, or gatherings with friends.

Scenic Location: Many villas are situated in picturesque settings, offering breathtaking views of the surrounding landscape, whether it's the countryside, the coast, or mountains.

Luxury: Villas are associated with luxury and comfort, often featuring high-quality furnishings, modern appliances, and upscale design elements.

Self-Catering: Some villas are designed for self-catering, meaning they have fully equipped kitchens where guests can prepare their own meals.

Exclusivity: Due to their size and amenities, villas are often rented out for exclusive use by a single group or family, enhancing the feeling of seclusion and exclusivity.

Villas can be rented for short-term vacations or longer stays, providing a home-away-from-home experience in beautiful and tranquil surroundings. They are a popular choice for travelers seeking a more private and upscale accommodation option.

Renting a private villa offers numerous advantages and unique experiences that make it an appealing choice for travelers. Here are some reasons why you might consider renting a private villa for your next vacation, and how EuroTours can assist you in finding the perfect villa:

Privacy and Exclusivity: When you rent a private villa, you enjoy complete privacy and exclusivity. You won't have to share amenities like a pool or outdoor space with other guests. It's your own piece of paradise.

Space and Comfort: Villas are typically more spacious than hotel rooms, providing ample room to relax and unwind. They often feature multiple bedrooms, living areas, and fully equipped kitchens, making them ideal for families and groups.

Personalized Experience: Villas offer a personalized experience tailored to your preferences. You can cook your own meals, set your own schedule, and enjoy a homey atmosphere.

Flexibility: You have the flexibility to come and go as you please, without adhering to hotel policies. It's a great option for those who want to explore at their own pace.

Family and Group Travel: Villas are perfect for family vacations or group getaways, as they allow everyone to stay together and create lasting memories.

Special Occasions: Celebrating a special occasion like a wedding, anniversary, or birthday? Villas provide an intimate and luxurious setting for such events.

EuroTours can assist you in finding the perfect villa that aligns with your preferences and needs. Whether you're looking for a cozy retreat, a beachfront villa, or a luxurious estate, EuroTours can help you find the ideal villa that suits your dream vacation. Our commitment to personalized service ensures that your stay is a memorable and enjoyable one.

No, when you rent a villa through EuroTours, you do not share the villa with other guests. Villas are typically rented for exclusive use by a single group or family. This means that during your stay, you will have sole access to all the amenities and living spaces within the villa, ensuring complete privacy and exclusivity for your vacation or getaway. You can enjoy the villa with your chosen group without any other guests present.

While many villas are child-friendly and safe for kids, it's essential to confirm the specific details and child safety features of each villa before booking. Not all villas may be equipped with childproofing measures or amenities suitable for children.

When booking a villa through EuroTours and considering the safety and suitability for kids, you can:

1. Check Villa Descriptions: Review the villa descriptions and amenities provided on our website. Look for mentions of child-friendly features such as a pool fence, stair gates, and the presence of a secure outdoor play area.
2. Contact EuroTours: Feel free to reach out to EuroTours directly to inquire about the child-friendliness of a specific villa. Our staff can provide information about safety measures and amenities available in the selected villa.
3. Ask Questions: If you have specific concerns or requirements related to child safety, don't hesitate to ask questions about the villa's suitability for kids. This might include inquiring about any potential risks.

By taking these steps and communicating your needs with EuroTours, you can help ensure that the villa you choose is safe and suitable for children, allowing your family to enjoy a worry-free and child-friendly vacation experience.

A Villa is pet friendly if categorized as pet friendly on Euro Tours Villas website. Restrictions in number of pets and pet’t size can not be found on the website, but they exist. Some of the accommodation owners are flexible about the number and size of a pet, while others have some restrictions.

If you travel with your pet, the best is to follow the following steps:

• Filter pet friendly accommodation: On Euro Tours Villas website in the search engine or in the sidebar filter use “pets allowed” option to view all the pet friendly accommodation.
• Check property amenities: Review accommodation amenities that are important for the vacation with pets. On the Euro Tours website, you can find amenities like: fully fenced garden, pets are welcome, dog’s swimming pool.
• Check extra costs for pets: Check extra cots in the accommodation listing page. Usually, extra cost for pets is from €5 to €20 per day per pet, payable in cash on the arrival. NOTE! Ask the owner to provide you with a written confirmation that you paid a pet fee in cash.
• Share the number and size of a pet with Euro Tours: After you book the house or apartment, please share the number and size of a pet/s with Euro Tours, so we can double-check that matter with the accommodation owner.

Yes, we have many holiday villas with heated pool. If you want to book a villa with a heated pool in Croatia, you are on the right place on Euro Tours Villas website:

• Use filter feature “heated pool” for villas or apartments with heated pool.
• Check if there are any extra costs for pool heating.
• Check accommodation description for additional rules for the pool heating.
• Contact Euro Tours for any additional questions or requests.

Booking a villa instead of a hotel or a resort offers a distinct and immersive travel experience. Villas provide a sense of privacy and exclusivity, allowing guests to enjoy their own secluded oasis with amenities like private pools and spacious living areas.

The extra space and multiple bedrooms make villas ideal for families and groups, fostering a more intimate environment. With the flexibility to set your own schedule, dine at your convenience, and often even cook your meals, villas offer a home-away-from-home atmosphere that encourages relaxation and local immersion.
Additionally, villas can be cost-effective for larger groups and are perfect for special occasions or extended stays. They are often located in beautiful settings, providing stunning views and a connection to the surrounding area. Rental agencies like EuroTours can offer valuable local insights and assistance, ensuring that your villa stay is memorable and tailored to your needs.

Ultimately, choosing a villa over a hotel or resort offers a unique and personalized vacation experience that suits travelers seeking independence and a deeper connection to their destination.

The photos displayed on our website generally represent the villa and its location accurately. We strive to provide an authentic and reliable representation of the accommodations we offer. However, it's important to note that in some cases, there could be minor discrepancies or mistakes.

Occasionally, factors like renovations, upgrades, or changes in furnishings may not be fully reflected in the images. While we make every effort to keep our listings up to date, these changes can occur, and we appreciate your understanding if such situations arise.

Rest assured that in the vast majority of cases, the photos on our website provide an accurate depiction of the villa and its surroundings. We value transparency and aim to ensure that your expectations align with the actual experience you'll have during your stay. If you have specific questions or concerns about the villa's appearance or amenities, please don't hesitate to reach out to us. We're here to provide you with the most accurate information and help you make an informed choice for your vacation rental.

Choosing the right villa or apartment for your vacation is crucial to ensure a pleasant and memorable experience. EuroTours can be an invaluable partner in this process, offering assistance and expertise.

Define Your Needs: Start by clearly defining your travel needs and preferences. Consider factors such as the number of travelers, location preferences, budget, and essential amenities.

Research and Compare: Utilize EuroTours' user-friendly website to research and compare available villas and apartments in your desired destination. The website provides detailed property descriptions, high-quality photos, and often includes guest reviews to help you make an informed decision.

Consult with EuroTours: If you have specific questions or need personalized recommendations, EuroTours' knowledgeable staff is just a phone call or email away. They can provide insights into the best properties that match your criteria and answer any inquiries you may have.

Consider Location: EuroTours can provide guidance on the best locations based on your interests, whether you're seeking a tranquil countryside escape, a beachfront property, or a vibrant city-center apartment.

Read Guest Reviews: Take advantage of guest reviews and testimonials on EuroTours' website. These reviews offer insights into the experiences of previous guests and can help you gauge the quality and suitability of each property.

Check for Special Offers: We often feature special offers, promotions, and discounts on our website and can guide you toward available deals to maximize your savings.

Customer Support: EuroTours offers ongoing customer support, so if you encounter any issues or have questions during your stay, we are readily available to assist you.

Renting an apartment can offer a variety of benefits for travelers, and EuroTours can assist you throughout the entire process to ensure a smooth and enjoyable experience:

Affordability: Apartments often provide more space and amenities at a lower cost per night compared to hotels, making them a budget-friendly option, especially for longer stays.

Homey Comfort: Apartments offer a home-like atmosphere, allowing you to settle in and feel comfortable during your stay. You'll typically have a separate living area, a fully equipped kitchen, and sometimes even laundry facilities.

Privacy: Renting an apartment provides a higher level of privacy compared to hotels. You won't have to interact with hotel staff or other guests in the same way, giving you a sense of independence.

Local Immersion: Staying in an apartment allows you to immerse yourself in the local culture. You can shop at nearby markets, cook local dishes, and experience life in the neighborhood as a resident.

Space: Apartments come in various sizes, accommodating solo travelers, couples, families, or groups of friends. You'll have ample space to relax and unwind. If you prefer smaller spaces, apartments offset that too.

Long-Term Stays: For extended trips or business stays, apartments are often a more convenient and cost-effective option than hotel rooms.

Local Assistance: EuroTours can help you find the perfect apartment based on your preferences, budget, and travel plans. Our experienced team can provide recommendations and insights into the local area, ensuring you have an authentic experience.

Booking Convenience: EuroTours simplifies the booking process, allowing you to browse a wide selection of apartments in your desired destination. We can assist with reservations, payments, and any special requests you may have.

Quality Assurance: EuroTours works with reputable apartment providers, ensuring that the accommodations meet quality standards and are accurately represented in listings.

Support and Assistance: Should you encounter any issues or have questions during your stay, EuroTours is available to provide support and assistance, making your trip worry-free.

Yes, EuroTours frequently offers promotions and discounts on their properties. These special offers can provide excellent opportunities for travelers to secure accommodations at reduced rates or with added perks.
You can find these promotions and discounts on EuroTours' website.
Checking the website regularly for these special offers is a great way to take advantage of cost-saving opportunities and enhance your travel experience while staying within your budget.

Smoking is not allowed in the interior of accommodation. A guest can smoke in the garden, balcony or terrace, if the accommodation has one.

Yes we do. On the Euro Tours Villas website, you can find many apartments, holiday houses and villas with pool that are categorized like accommodation accessible for people with disabilities. In order to be sure, that the accommodation is adequate for people for specific disability, please contact Euro Tours via e-mail: euro-tours@euro-tours.net or via phone: +385 52 433 635, +385 98 133 6202.

Yes, an accommodation should provide bed linens, at least one small and one large towel per person and enough toiletries for the period of stay. For stays longer than 7 days, guests can request fresh bed linens and towels, contacting either Euro Tours or the accommodation owner directly.

Yes. Most accommodations do not allow any events or parties, but some of them do. Only few accommodations, mostly holiday houses or villas with pool, allow events or parties. Check the house rules in the property listing on the Euro Tours Villas website, if there does not stay information about the events or parties, please contact Euro Tours to check if the accommodation is suitable for any kind of event that you are planing to organize.

Booking a villa or apartment through EuroTours is easy and can be done through their website or by contacting their staff. Here is a general guide on how to make a reservation:

Accommodation selection: Visit the EuroTours website and browse the available villas or apartments. Use filters to narrow down your choices based on your preferences, including destination, travel dates, number of guests, and other options.

Review options: Click on the accommodation that interests you to review detailed information, photos, prices, and availability. You can also check guest reviews and ratings for a better understanding of the accommodation.

Contact EuroTours: If you have additional questions, specific requests, or need assistance in choosing accommodation, feel free to contact EuroTours by phone or email. Their staff will be happy to assist you.

Make a reservation: Once you find the perfect accommodation, follow the instructions on the EuroTours website to make a reservation. This usually involves selecting stay dates, specifying the number of guests, and filling in the necessary information.

Payment: After making the reservation, you will be directed to the payment process. Typically, you may need to pay a certain amount upfront as a deposit to secure the reservation. Payment methods vary and may include options such as credit cards and bank transfers.

Reservation confirmation: Upon completing the payment process, you will receive a reservation confirmation via email. This confirmation will contain all essential information about your stay.

Prepare for your vacation: Now that your reservation is confirmed, you can prepare for your vacation. Check all details about the accommodation, plan your arrival, and make the most of your time enjoying your chosen destination.

Booking through EuroTours should be a straightforward process, and their staff will be available to provide support and answer any questions you may have during the reservation process. Your vacation in a villa or apartment should be memorable and worry-free, and EuroTours will help you achieve that.

You can contact us via e-mail: euro-tours@euro-tours.net or via phone: +385 52 433 635, +385 98 133 6202 or visit us on our location: Partizanska 4/1, 52440 Poreč, Croatia

Yes, each price season could have different minimum stay requirements as well as the required day of arrival and departure. When selecting your dates in the search engine, accommodations are filtered according to minimum stay also. In general, mid and low seasons have lower minimum stay requirements while in the high season (July and August) minimum stay requirement is mostly 2–3 days for apartments and rooms and 6-7 days for holiday houses and villas with pool.

Euro Tours will send an automatic email to the guest no later than 6 days before the arrival date, providing precise details about the accommodation address, check-in process, contacts, and other essential information for a worry-free arrival, departure, and stay in the reserved villa, holiday home, or apartment.

Additionally, if the guest wishes to receive the information from the travel document earlier, they can request it from Euro Tours by contacting their staff via phone or email. The only requirement the guest needs to fulfill to receive the travel document earlier is that their reservation is fully paid.

Euro Tours has 3 different cancellation policies for its properties:

1. FLEXY30 - 95% of all properties
2. STRICT30
3. STRICT60

FLEXY30

Payment: 10% at the time of booking, and the remaining (90%) no later than 30 days before arrival.

In case of reservation cancellation, the following provisions apply:

• Cancellation reported 30 days or more before arrival: the paid advance is refunded.
• Cancellation reported between 29 days and the day of arrival or NO SHOW: 100% of the total reservation cost is charged.

STRICT30

Payment: 30% at the time of booking, and the remaining (70%) no later than 30 days before arrival.

In case of reservation cancellation, the following provisions apply:

• Cancellation reported 30 days or more before arrival: 30% of the total reservation cost is charged.
• Cancellation reported between 29 days and the day of arrival or NO SHOW: 100% of the total reservation cost is charged.

STRICT60

Payment: 30% at the time of booking, and the remaining (70%) no later than 60 days before arrival.

In case of reservation cancellation, the following provisions apply:

• Cancellation reported 60 days or more before arrival: 30% of the total reservation cost is charged.
• Cancellation reported between 59 days and the day of arrival or NO SHOW: 100% of the total reservation cost is charged.

For each cancellation, a handling fee of €50.00 is charged.

The cancellation date is considered the day when the cancellation notice is received (if it happens to be a holiday or Sunday, it will be considered the next business day). In case of a no-show or unannounced delayed arrival, Euro Tours retains the total amount of the reservation.

On the guest's request the reservation may be changed in terms of change of date, accomodation unit, accomodation type or names of persons if possible.

The check-in and check-out process at EuroTours typically follows the general guidelines, but it's important to note that specific times can vary depending on the individual property. As a general guideline:

• Check-in: Check-in time is usually between 16:00 (4:00 PM) and 21:00 (9:00 PM) local time. This provides a window for guests to arrive and settle into their accommodations.
• Check-out: Check-out time is typically at 10:00 AM on the day of departure. This allows cleaning and preparation for the next guests.

However, it's essential for visitors to verify the exact check-in and check-out times for each specific accommodation, as there may be variations. You can find this information on EuroTours' website when booking a particular property or by contacting EuroTours directly. Being aware of these times ensures a smooth and punctual arrival and departure, contributing to a hassle-free stay in your chosen villa or apartment.

Yes, you can. Contact us via e-mail: euro-tours@euro-tours.net or via phone: +385 52 433 635, +385 98 133 6202 and request an early check-in or a late check-out and will check the possibility with the owners and give you an instant reply with the recommendation on how to proceed.

If there is a maintenance issue, inform the owner and Euro Tours as soon as possible. Owners will react as soon as possible in order to resolve the issue. If there is a serious problem which can not be solved quickly and the issue disturbs the proper vacation, Euro Tours will offer you a proper alternative accommodation or a proper refund or other way of compensation after a mutual agreement.